Questions To Ask Before Choosing A Fayetteville Garage Door Installation Company

When choosing the right garage door installation company in Fayetteville, NC, we at RJ Garage Doors know that it’s not just about finding someone who can get the job done—it’s about ensuring you’re partnering with a team you can trust. As a local business in Fayetteville immersed in the community, we take pride in offering personalized service, quality craftsmanship, and a commitment to your satisfaction. 

But with so many options, how do you make the best choice? Here are 10 questions to ask before choosing a Fayetteville garage door installation company for your home.

1. Are you licensed and insured?

When hiring a garage door installation company for your Fayetteville home, it’s crucial to confirm that they are both licensed and insured for the Fayetteville area. A valid license indicates that the company has met the local or state regulatory requirements to operate legally. 

Insurance is equally important. There are two types of insurance to inquire about:

• Liability Insurance: This protects your property in case the company causes damage during the installation process. 
• Worker’s Compensation Insurance covers medical expenses and lost wages for workers who might be injured on the job. 

2. How long have you been in business?

Experience is a key factor in the quality of work you can expect. A company that has been in business for several years (RJ Garage Door Service in Fayetteville has been in business for over 13 years) will likely have a proven track record of successful installations and satisfied customers. This suggests they’ve had time to refine their processes, build a reliable team, and learn from past mistakes.

Additionally, longevity in the industry often correlates with stability. A company that has served the Fayetteville market for a long time is more likely to be dependable and provide consistent service. They’re also more likely to be around in the future if you need any follow-up service or repairs.

3. Can you provide references or customer reviews?

References and customer reviews from other homes they have done the installation for around Fayetteville are valuable tools for gauging the reputation and quality of a garage door installation company. A company consistently delivering high-quality service should have a portfolio of satisfied clients and a gallery of their work.

Here’s what to look for when evaluating references and reviews:

• Positive Reviews: Look for consistent praise for punctuality, professionalism, quality of work, and after-sales service. Multiple positive reviews across various platforms (Google, Yelp, BBB, etc.) indicate that it is a reliable company.
• Specific Feedback: Pay attention to particular details in the reviews, such as the company’s ability to handle unique installation challenges, their communication throughout the project, and how they dealt with any issues.
• Case Studies or Testimonials: Some companies might provide detailed case studies or video testimonials from past clients, which can offer deeper insights into their service quality and customer satisfaction.

4. What types of garage doors do you offer?

It is essential to know the range of options when considering a garage door installation for your Fayetteville home. Garage doors come in various materials, styles, and designs, each with benefits. 

Here are some key aspects to consider:

• Materials:
  • Wood: Offers a classic, natural look but requires more maintenance.
  • Steel: Durable and low-maintenance, but susceptible to dents and rust if not adequately protected.
  • Aluminum: Lightweight and resistant to rust but may not be as sturdy as steel.
  • Fiberglass: Resistant to salt air and ideal for coastal areas, but can crack in extreme cold.
  • Composite: Combines the benefits of different materials, often mimicking the look of wood while being more durable.
• Styles:
  • Traditional: Typically features raised panels and a classic design.
  • Carriage House: Mimics the look of old carriage house doors, often with decorative hardware.
  • Contemporary: Sleek, modern designs with clean lines, often incorporating glass panels.
  • Custom: Fully tailored designs to match your unique vision.
  • Insulation Options: Insulated garage doors are essential if your garage is attached to your home or if you use it for more than just parking. Ask about the insulation options and their impact on energy efficiency and noise reduction.

5. Do you offer warranties on your products and services?

A warranty is crucial to any garage door installation, as it provides peace of mind and protection against potential defects or issues that may arise after installation. When asking about warranties, consider the following:

• Product Warranty: This covers the garage door, including any manufacturer defects in the materials or workmanship. Product warranties can vary widely, from a few years to a lifetime. Be sure to ask what is specifically covered under the product warranty—such as the door panels, springs, tracks, and hardware.
• Installation Warranty: This covers the workmanship of the installation process. Even the best garage door can fail if it’s not installed correctly, so it’s essential to ensure that the company stands behind its work. An installation warranty should cover issues like improper alignment, balance problems, or malfunctioning mechanisms.
• Extended Warranties or Service Plans: Some companies offer extended warranties or service plans beyond standard coverage. These include routine maintenance, priority service, and coverage for parts that may wear out over time.

6. What is included in your installation service?

Knowing precisely what is included in the installation service helps avoid unexpected costs and ensures a comprehensive installation service. When asking this question, look for the following details:

• Old Door Removal: If you’re replacing an existing garage door, find out if the company will remove and dispose of your old door as part of the installation service. 
• Installation of the New Door: Ensure the installation includes all necessary labor and materials, such as tracks, springs, cables, rollers, and other hardware. 
• Garage Door Opener Installation: If you’re also installing a new garage door opener, inquire if this is included in the installation service. 
• Weather Sealing: Proper weather sealing is essential to prevent drafts, water intrusion, and pests from entering your garage. 
• Clean-Up: A best-in-class installation service in Fayetteville should include clean-up after completion, leaving your garage the same way they found it. This includes removing debris, packaging, and other materials used during the installation.
• Final Inspection and Walkthrough: Before the job is complete, the installer should conduct a final inspection to ensure everything works correctly. 

7. What are your payment terms, and do you offer financing?

Understanding the payment terms and financing options is crucial for planning your budget and ensuring no surprises when it’s time to pay. When asking this question, consider the following aspects:

• Deposit Requirements: Some companies may require a deposit before starting the work, typically a percentage of the total cost. A reasonable deposit is often around 10-30% of the total project cost, but this can vary.
• Payment Schedule: A clear payment schedule helps you manage your finances and ensures transparency throughout the project.
• Accepted Payment Methods: Ask about the types of payments the company accepts, whether credit cards, checks, bank transfers, or cash. 
• Financing Options: If the garage door installation cost is significant, financing options can make it more affordable by spreading the payments over time. Inquire if the company offers in-house financing or works with third-party lenders to provide financing plans. 
• Discounts and Promotions: Some companies may offer discounts for upfront payments, referrals, or seasonal promotions. It’s worth asking if they offer any current promotions or if  the garage door manufacturer offers discounts for installation.

8. Can you provide a written estimate?

A written estimate is a critical document that outlines the costs associated with your garage door installation. It ensures that you and the company clearly understand the project scope and keeps all the fees clear. Here’s what to look for in a written estimate:

• Detailed Breakdown of Costs: The estimate should itemize all the costs involved in the project, including the price of the garage door, labor, materials, and any additional services like old door removal or disposal. 
• Potential Additional Charges: Some aspects of the installation might incur additional costs, such as custom modifications, structural repairs, or upgrades to the door or opener. 
• Expiration Date: Estimates often have an expiration date, after which the quoted price may no longer be valid due to changes in material costs or other factors. 
• Contingencies: Some estimates include contingencies for unforeseen issues during installation, such as discovering that your garage’s structural integrity needs reinforcement. 
• Payment Terms: The written estimate should include the agreed-upon payment terms, including deposit amounts, payment schedules, and accepted payment methods. 

9. What is your timeline for completing the installation?

Understanding the timeline for your garage door installation is essential for planning and ensuring the project is completed on time. When discussing the timeline, consider the following points:

• Project Start Date: Ask when the company can start the project. Some companies might have a waiting list, especially during peak seasons, so it’s important to know when they can begin your installation.
• Estimated Completion Time: Inquire about how long the installation will take from start to finish. A typical garage door installation might take a day, but this can vary depending on the job’s complexity, the type of door, and any additional custom work required.
• Potential Delays: Ask about factors that could delay the project, such as weather conditions, material availability, or unexpected issues with your garage’s structure.
• Coordination with Other Contractors: If your garage door installation is part of a larger renovation or construction project, you might need to coordinate with other contractors. Ensure the installation company is flexible and can work within the project timeline.
• Post-Installation Services: After the installation, ask if additional steps, such as inspections or follow-up visits, are required to ensure everything is working properly. 

10. Do you handle permits and inspections?

Depending on your location, installing a new garage door may require permits and inspections to comply with Fayetteville building codes and regulations. It’s important to clarify whether the installation company handles these aspects on your behalf or if it’s something you’ll need to manage yourself.

• Permit Requirements: In some areas, especially if you’re making structural changes or installing a new garage door where one didn’t exist before, you may need a building permit. Ask the company if they are familiar with local permitting requirements and if they will obtain the necessary permits for you. 
• Inspection Process: Some jurisdictions require an inspection after installation to verify that the work meets building codes and safety standards. Ask if the company will arrange the inspection and handle any necessary paperwork. 
• Additional Costs: Permits and inspections may involve additional fees. Ensure these costs are included in your estimate or disclosed upfront so you can budget accordingly.
• Experience with Local Regulations: A company experienced with local building codes and regulations in the Fayetteville area can help you navigate the permitting and inspection process smoothly. 

Conclusion

At RJ Garage Doors in Fayetteville, NC, we believe an informed customer is a satisfied customer. By asking these essential questions, you’re not just ensuring that your garage door installation is handled with expertise and care—you’re also investing in your home’s safety, security, and aesthetic appeal. 

We’re here to provide honest answers, top-quality products from manufacturers like Liftmaster, Raynor, Amarr, and others, and the kind of service that makes you feel confident in your choice. When you’re ready to upgrade your Fayetteville home, we’re just a call away. Feel free to contact us for a free quote.